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Customer Love Audiobook by Mac Anderson
Please open https://hotaudiobook.com ONLY on your standard browser Safari, Chrome, Microsoft or Firefox to download full audiobooks of your choice for free.
Title: Customer Love
Subtitle: Great Stories about Great Service
Author: Mac Anderson
Narrator: Derek Shetterly
Format: Unabridged
Length: 1 hr and 19 mins
Language: English
Release date: 07-03-14
Publisher: Simple Truths
Genres: Business, Career Skills
Publisher's Summary:
If your organization's goal is to create a lasting service culture, you're going to love Customer Love! Mac Anderson has compiled a fantastic audiobook filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans!
In Customer Love: Great Stories about Great Service you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this audiobook with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people."
Members Reviews:
Five Stars
Nice read
Skip it
The problem with some customer service and management books is they are written by someone too high up the chain of command and insulated from the majority of workers. This was neither inspiring nor particularly good at conveying the meaning of good customer service.
Four Stars
Razor great but takes time to clean blades and head.
Here comes the steam power
Like Mac Anderson's other little books this was encouraging and easy to read.
Chapters can be read in minutes and shared in your office, in a presentation or referenced on linkedin. The best part is the encouragement you'll feel when one of the stories hits your need. Your own creative thoughts, springing from one of the customer service examples in Customer Love, may help you keep a customer or revolutionize your industry.
This is definitely worth the few dollars you'll pay for it and easy to pass along to others.
Customer service is not a department...it's an attitude
Great examples of what others have done for quality customer service. Great book to inspire you to become one of these great examples! It reminds one why you are in service or sales & how to treat the public. Face to face interaction & attitude is everything. It reminds one about the importance of customer satisfaction. The stories of Nordstrom, Southwest Airlines, United Airlines, Starbucks are all excellent. The Ten Phrases for customer love are great. They should be used on wall posters & at desks to remind people how to treat their customers whether in person or on the telephone.
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By DOWNLOAD FULL AUDIOBOOKS FOR FREE ON HOTAUDIOBOOK.COMPlease open https://hotaudiobook.com ONLY on your standard browser Safari, Chrome, Microsoft or Firefox to download full audiobooks of your choice for free.
Title: Customer Love
Subtitle: Great Stories about Great Service
Author: Mac Anderson
Narrator: Derek Shetterly
Format: Unabridged
Length: 1 hr and 19 mins
Language: English
Release date: 07-03-14
Publisher: Simple Truths
Genres: Business, Career Skills
Publisher's Summary:
If your organization's goal is to create a lasting service culture, you're going to love Customer Love! Mac Anderson has compiled a fantastic audiobook filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans!
In Customer Love: Great Stories about Great Service you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this audiobook with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people."
Members Reviews:
Five Stars
Nice read
Skip it
The problem with some customer service and management books is they are written by someone too high up the chain of command and insulated from the majority of workers. This was neither inspiring nor particularly good at conveying the meaning of good customer service.
Four Stars
Razor great but takes time to clean blades and head.
Here comes the steam power
Like Mac Anderson's other little books this was encouraging and easy to read.
Chapters can be read in minutes and shared in your office, in a presentation or referenced on linkedin. The best part is the encouragement you'll feel when one of the stories hits your need. Your own creative thoughts, springing from one of the customer service examples in Customer Love, may help you keep a customer or revolutionize your industry.
This is definitely worth the few dollars you'll pay for it and easy to pass along to others.
Customer service is not a department...it's an attitude
Great examples of what others have done for quality customer service. Great book to inspire you to become one of these great examples! It reminds one why you are in service or sales & how to treat the public. Face to face interaction & attitude is everything. It reminds one about the importance of customer satisfaction. The stories of Nordstrom, Southwest Airlines, United Airlines, Starbucks are all excellent. The Ten Phrases for customer love are great. They should be used on wall posters & at desks to remind people how to treat their customers whether in person or on the telephone.