Today's show we are taking the conversation with customers in a natural direction. Once we have captured their recommendations beyond improving the relationship, unless it is less than satisfactory. If that is the case don't introduce anything else - fix it!

Assuming you are close with the current relationship, then take their storyboard and have them think out-of-the-box - what if we started with a clean sheet of paper?

Follow this line of thinking until you have a good idea of what their recommendations means for your business, but before you commit - move on to the next conversation - ideas you have.

Topics: CRM/Data Based Reports on the Relationship Suggestions for Upgrades / Improvements New Product & Service Ideas