Working in the hospitality business isn’t easy. Most people get frustrated with their family’s eating habits and table manners but imagine having to deal with the bad form of every single person that walks through the front door. Over the course of their career, most industry professionals will tell a table to get out at least once and most likely give back a tip or two as they grow into their own and learn that the customer isn’t always right. Yianni, George, Liz, and Matt are considering questions, including:

• How do you deal with a customer interrupting you while you’re helping someone else?
• As a server, are you more of a schmoozer or a speedy Gonzalez?
• Have you ever worked with someone who runs the room instead of letting the room run them?
• Would you ever kick a customer out of your restaurant?
• Do you believe that a review once called Yianni the antichrist?