Focus On Customer Experience

Customer Retention is the new acquisition with Rajiv Lamba

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I'd like to introduce Rajiv Lamba, Founder and CEO of Neurosensum & SurveySensum, 

Rajiv is a seasoned Market Research expert and he firmly believes in building ‘Quality Leaders for Tomorrow'. Some of his clients are Mercedes, BMW, Nissan, Honda, Allianz Insurance, Manulife Insurance, Apria Healthcare etc

Rajiv can share insights for you and your audience on:

  • How Ecommerce brands like Shopee, Amazon, Traveloka and Tokopedia are disrupting industries and refining customer experience with real time data
  • Why global FMCGs like Unilever, P&G and L’Oreal are reducing TV ad spend and investing in digital transformation
  • How cutting edge brands like Shopee and Gojek are moving research teams in-house and integrating real time customer feedback into CRM tools
  • How fintech brands are disrupting traditional banking and financial services with real time data and customer feedback
  • How marketers, customer service and CX heads can use real time customer survey data to influence customer retention, churn rates, Net Promoter Score, customer lifetime value and customer happiness
  • Key trends in how brands are fighting to retain Southeast Asia’s 600 million customers
  • Why customer retention is the new acquisition. The economics of customer attention vs retention
    • ...more
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    Focus On Customer ExperienceBy Benjamin DelGrosso