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We all know how it feels when someone either goes way over the top to deliver or drastically falls short. You’re either emotionally charged or pi**** off. In this compelling episode, Mike & Blaine delve into the psychological effects of 'underpromising and overdelivering' on customers. They discuss how exceeding expectations can significantly enhance customer satisfaction and loyalty, but the opposite is also just as true. In either case, this is bound to be an interesting conversation on transforming the customer experience in a chat about customer retention. Like, share, and follow Mike & Blaine so you don’t miss an episode of the best business podcast for small businesses.

Thanks to our beer sponsors! Larry Weinstein, Rachel Barnett & Neighbour Pat!  

Featured Beer: @prairieartisanales @foundersbrewing

Mike: Prairie Artisan Ales - Heatwave Sour

Blaine: Founder’s - KBS Bourbon Barrel Aged Stout

Watch on YouTube: https://youtu.be/Osyiu1oR_-c

Listen to all our episodes at: https://www.mikeandblaine.com

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