This episode outlines fifteen strategies for improving customer retention, emphasising the importance of excellent customer service, strong relationships, and consistent communication.

The discussion highlights the positive impact of high-quality products, loyalty programs, and personalised experiences. It also advocates seeking and acting on customer feedback,

creating a seamless customer journey and staying competitive.

In conclusion,Denyse underscores the benefits of surprising and delighting customers, building a brand community, offering flexible return policies, and proactively solving problems.