This time Greg and Stephen discuss chapter ten of “Customer Satisfaction”, the basic analysis you need for a customer satisfaction survey to give you an accurate measure and clear priorities.

You need to know when to use a mean or median, what the standard deviation tells you, and how to use correlation in order to get the most out of your survey; but knowing how to interpret the numbers is just as important as knowing how to work them out.

https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep21+-+Ch10+BasicAnalysis.mp3