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Customer satisfaction
The customers have spoken.
And they have a lot of good things to say about EWEB.
EWEB's 2024 customer satisfaction survey indicates that customer satisfaction with essential services like water and electric reliability has significantly improved. However, affordability remains a priority for many customers.
The survey, conducted by independent research firm GreatBlue Research, Inc. gathered responses from nearly 1,300 residential customers. The findings indicate that overall customer satisfaction with EWEB has grown from 53% in 2022 to 65% in 2024, reflecting strong confidence in the utility’s priorities and initiatives.
In this episode of Frankly Speaking, General Manager Frank Lawson discusses those results, as well as the 2024 annual report that he presented to the Board of Commissioners.
Subscribe to EWEB's monthly newsletter, Current Connections.
View all episodes
By Aaron OrlowskiThe customers have spoken.
And they have a lot of good things to say about EWEB.
EWEB's 2024 customer satisfaction survey indicates that customer satisfaction with essential services like water and electric reliability has significantly improved. However, affordability remains a priority for many customers.
The survey, conducted by independent research firm GreatBlue Research, Inc. gathered responses from nearly 1,300 residential customers. The findings indicate that overall customer satisfaction with EWEB has grown from 53% in 2022 to 65% in 2024, reflecting strong confidence in the utility’s priorities and initiatives.
In this episode of Frankly Speaking, General Manager Frank Lawson discusses those results, as well as the 2024 annual report that he presented to the Board of Commissioners.
Subscribe to EWEB's monthly newsletter, Current Connections.