Happy customers equals a happy business! Finding the right customers for your serviced accommodation business is key, and there are many different customer segments that can be targeted. In this episode we explore the different customer segments, how to target them and what’s important to each group…. A clue: GOOD WIFI!! Show Notes: The Serviced […]

#05 – Customer Segments

Aimed at new and experienced property investors alike, each week we explore different aspects of serviced accommodation as a property strategy. For more, visit: http://www.thesapodcast.com/

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In this episode, Chris and Ritchie talk to use about the lessons learnt from the outcomes of the pandemic on operations, particularly the higher expectations regarding cleaning standards. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

#94: Improve Your Operations

In this episode, Chris and Ritchie discuss the impact of the pandemic on short stay business finance, and the importance of cashflow rather than straight-up profitability moving forward. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

#93: Improve Your Finances

In this episode, Chris and Ritchie talk to us about the lessons learnt during the pandemic that can help with managing revenue in the future, including analysing minimum length of stay and prices, and judging property and booking channel performance.  Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

#92: Improve Your Revenue Management

In this episode, Chris & Ritchie share what they've learnt from Covid-19 about improving guest management for your short stay business.  Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

#91: Improve Your Guest Management

In this episode, Chris and Ritchie talk to us about the current state of the short stay market and how the upcoming changes to covid regulations may provide opportunities. Short Stay Success is brought to you by Chris Poulter and Ritchie Mazivanhanga. The show is aimed at new and experienced property investors alike. With each episode, we help you Start, Systemise and Scale your Short Stay Business. If you would like to ask us a question or discuss anything in this episode, please join The Short Stay Success Community on Facebook, and ask away. To listen to more episodes or get more information go to https://www.facebook.com/groups/shortstaysuccess/?ref=share

#05 – Customer Segments

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