Today, Christina has a captivating conversation with Monique Cyrus, a highly experienced collection consultant with a rich background in finance and customer service.

Monique's impressive career journey includes a role as a senior finance specialist at BCG and her current position as a regional business manager, where she specializes in educating professionals on best collection practices.

Throughout the episode, Monique underscores the paramount importance of exceptional customer service in the collections industry, emphasizing its role in building and maintaining brand loyalty. She highlights the significance of extending a personal, friendly approach when communicating with customers, even during challenging moments.

Monique's LinkedIn: https://www.linkedin.com/in/monique-c-79607741/