Navigating Mindfulness

Customer Service


Listen Later

Customer Service: “Customer service is the provision of service to customers before, during, and after a purchase.”

How do your customers feel about the service you provide?  In this episode of Navigating Mindfulness, we talk about why customer service is an important part of your business.

Liza can speak to the importance of great customer service as the owner of eLiaise, Inc.  It is a company that provides administrative services to companies such as managing emails and paperwork, answering phone calls, and calendar management.  She understands her clients’ needs and strives to provide best-in-class customer service.

As the owner of PleaseNotes, Cheryl knows the importance of providing a personal touch for her customers.  She recognizes the need to do market research to understand her customer base better and provide them the goods and services they expect.

We talk:

  • Setting expectations - for you, your team, and your customers,
  • Dealing with clients that have issues paying invoices.
  • Knowing when the relationship isn’t working.
  • We know you will find this episode insightful as we share real-life experiences and tangible solutions.

    If you have any feedback or ideas for future podcasts, please reach out!

    Looking to connect?

    Cheryl Sutherland:

    https://pleasenotes.com/

    https://www.cherylsutherland.com/

    Liza Magcale:

    https://eliaise.com/

    https://delegatewisely.com/

    ...more
    View all episodesView all episodes
    Download on the App Store

    Navigating MindfulnessBy Navigating Mindfulness