Here is all you need to know about Call Centers from the Customer Service Queen herself Margaret Garcia.  She's heard and seen a lot in her 20 plus years of experience in Customer service for Pest Control, Lawncare and Hvac and Margaret still swears by routine spot checks on phone calls.  Listen in for everything else new with her, Ed and Joe.

Customer Service 2022

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Whether you're a pest control veteran or someone passionate about the convergence of technology and industry, this episode equips you with the knowledge to leverage AI for unparalleled success. Tune in and empower yourself with the knowledge and tools to revolutionize your daily operations.  We invite you to join us and stay ahead of the curve as we discuss the evolving landscape of AI in pest control. Get a glimpse into what the future holds and how you can position yourself for success.

Unlocking AI Secrets: Your Essential Guide to Pest Control Success

It's been a busty few weeks around here and now - it's holiday time! Come listen in as Ed and Joe catch up for the first time in weeks.  Topics include the recent shows and events, Ed's recent travels, a meeting with NYC's much talked about rat czar.

Catching up with the Sheehans

Ed and Joe are preparing for an incredible few days in Hawaii for Pest World 2023.  Hoping to make new friends and see some of the old ones too.  We can't wait to see what's new and come back here to share it all with you!

Pest World 2023 Pre Game

Optimizing efficiency in pest control is an ongoing process. Today we are taking a look at what's been working for Valerie Cruzado in the business she owns and operates in Georgia.  Join us as we explore various strategies to streamline scheduling, optimize routes, and harness the latest technology and tools for enhanced productivity. Discover how to minimize downtime and increase the effectiveness of your pest control teams, whether you're a seasoned pro or just starting in the industry.  And most importantly implement the strategies and tips you've learned today, and you'll be well on your way to maximizing productivity and profitability

Boosting Pest Control Efficiency: Your Key Starting Point

Don't miss out on the latest insights from Colony Confidential! Join us as we explore the impact of AI and chat GPT in pest control with Lorne Sederoff and James Rocker.  Today the return with even more practical insights and tips to help you utlize today's tools in an easy to understand way.  If you're not sure how A.I can help you, or you're afraid to find out.  This is just the episode for you.  These guys break things down in a way that Ed Sheehan can understand!  We even have some fun when we put Chat GPT to the test with a poem request.  Listen in and let us know what you think hello@colonyconfidential.com

Customer Service 2022

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