Ever wondered how AI is reshaping customer service behind the scenes?

How do you think AI will transform the way businesses interact with customers in the next 5 years?

What AI-powered customer service experience has impressed you the most so far?

If you're running a business, would you prefer AI-assisted support or fully automated AI chatbots?

Would you trust AI to guide your safety while traveling?

Hey there, tech enthusiasts! 🚀Today, we’re diving deep into how AI is dramatically reshapes customer service in both the B2B and B2C sectors, from optimizing energy consumption in high-density data centers to enhancing traveler safety with AI-powered geo-based recommendations. Join our expert panelists, Jeremie Farret, CEO of Mind in a Box, Cedrick Le Blanc, Business Development at Enovum Data Centers, and Jean-Christophe Picard, CEO of Panorac Inc. as we explore real-world use cases, including predictive analytics, agent-assist technology, sentiment analysis, and AI-powered mapping in tourism, to uncover insights on how generative AI, energy optimization, and customer experience enhancement are driving the next wave of innovation in customer service.

Whether you’re building AI solutions, managing infrastructure, or looking to enhance your customer experience, watch now to gain actionable insights from real-world experts! 🚀

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In This Episode:

• [00:00] Introduction and Recap of the last episode.
• [01:56] Generic Use Cases of  AI in Customer Service.
• [06:16] Panelist introduction and their perspectives.
• [08:31] Have We Come a Long Way in Customer Service?
• [13:27] Deep dive into Data Center Customer Service.
• [15:08] Overview of AI in Customer Service in BsideMaps3D.
• [16:54] What is the customer service for AI Actors and infrastructure in the Data center Area?
• [21:01] How has AI been able to help Enovum to optimize energy consumption?
• [22:18] Enhancing Security, Availability, and Network observability with AI
• [37:52] Future Capabilities: AI and Customer Expectations.
• [40:52] Diverse use cases of AI in customer service.
• [49:05] Concluding Thoughts: The Future of AI in Service.

Connect with Jeremie Farret:

Jeremie Farret LinkedIn: https://www.linkedin.com/in/jeremiefarret/ 

Mind in a Box Website: https://mindinabox.ai/ 

Mind in a Box LinkedIn: https://www.linkedin.com/company/mind-in-a-box/ 

Connect with Cedrick Le Blanc:

Cedrick Le Blanc LinkedIn: https://www.linkedin.com/in/cedrickl/ 

Enovum Data Centers Website: https://www.enovumdc.com/ 

Enovum Data Centers LinkedIn: https://www.linkedin.com/company/enovumdc/ 

Connect with Jean-Christophe Picard:

Jean-Christophe Picard LinkedIn: https://www.linkedin.com/in/picard-jean-christophe-b01a20115/ 

Panorac Inc Website: https://panorac.ca/ 

Panorac Inc LinkedIn: https://www.linkedin.com/company/panorac-inc/ 

Connect with Ramesh Dontha:

AI Entrepreneurs Facebook Page: https://www.facebook.com/TheAIEntrepreneurs   

Follow Ramesh on Twitter: https://twitter.com/EntrepreneursAI  

Connect with Ramesh on LinkedIn:  https://www.linkedin.com/company/theaientrepreneurs/   

Watch the full episode on YouTube - https://youtube.com/@AI_Entrepreneurs