Links to Learn More<ul><li><a href="https://www.servicexrg.com/blog/">Read more of Tom Sweeny's work here</a></li><li><a href="https://www.linkedin.com/in/estebankolsky/" target="_blank">Follow Esteban on LinkedIn</a></li><li><a href="https://www.the-future-of-commerce.com/2021/08/02/what-is-customer-service-definition-examples/" target="_blank">Article of the Week - What is customer service? Definitions, types, benefits, stats</a></li><li><a href="https://www.sap.com/documents/2020/09/c2664821-b37d-0010-87a3-c30de2ffd8ff.html">Thriving on Customer Value - IDC Infographic</a></li></ul>

Links to Learn MoreRead more of Tom Sweeny's work hereFollow Esteban on LinkedInArticle of the Week - What is customer service? Definitions, types, benefits, statsThriving on Customer Value - IDC Infographic

Links to Learn More<ul><li><a href="https://www.servicexrg.com/blog/" rel="noopener noreferrer">Read more of Tom Sweeny's work here</a></li><li><a href="https://www.linkedin.com/in/estebankolsky/" rel="noopener noreferrer">Follow Esteban on LinkedIn</a></li><li><a href="https://www.the-future-of-commerce.com/2021/08/02/what-is-customer-service-definition-examples/" rel="noopener noreferrer">Article of the Week - What is customer service? Definitions, types, benefits, stats</a></li><li><a href="https://www.sap.com/documents/2020/09/c2664821-b37d-0010-87a3-c30de2ffd8ff.html" rel="noopener noreferrer">Thriving on Customer Value - IDC Infographic</a></li></ul>

Customer Service in 2021: What you need to know

Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce  is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.

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Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.

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