We all have our reasons for starting a business. But, we have to know how to get things going. To this end, Tony Frischknecht explains how customer service works in the cannabis industry. In this episode, he emphasizes that we have to constantly ask questions and have weekly meetings so we could better understand our customers. Sometimes, we end up losing focus on what really matters. We get busy with other aspects of the business. That’s why it’s important to get right on track! Learn how to start mapping out the customer journey.

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