Do you need to support thousands of people every day logging into your organization’s web applications? Customer service is important to Penn State University (PSU), and Splunk ITSI offered the perfect solution for health monitoring and data sharing between executive management and subject matter experts within the WebAccess team. At PSU, WebAccess is the Single Sign-On (SSO) solution supporting over 140,000 students, facility, and staff. ITSI’s Service Analyzer showcases the relationships among various SSO components: Active Directory, CoSign, Duo Two-Factor Authentication (2FA), Lightweight Directory Access Protocol (LDAP), Kerberos, and Shibboleth. Join us and learn how ITSI pioneered the recipe for PSU to isolate root cause slicing deep dives and allowed management to analyze performance on a glass table. Splunk’s ITSI continues to deliver valuable insights from back end systems to front end user interfaces, improving customer service.

Speaker(s)
Christina Miceli, Splunk System Design Engineer, Penn State University
Sandy Leon, Sales Engineer, Splunk

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1670.pdf?podcast=1577146242