“Customer service is dead” we’ve all heard that before, but we shouldn’t have to expect it to be that way. When we go to a store or a restaurant why should we expect anything less than exceptional?! When was the last time you felt appreciated as a customer? Everyone is a consumer in some way, shape or form, so we all know how we want to be treated in a customer service setting. In this episode we’re diving in to why people aren’t investing in making their customer service exceptional and why it’s such an important element of businesses.