Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations think differently about customer service.  

 -Where do difficult customers come from? What makes them difficult? (This would get into customer psychology and experience.) 

- What do most organizations or people do wrong when working with difficult customers? 

- What are some of the best methods for handling difficult customers. (FYI. I do a lot with customer psychology in this area, so these answers would not just be the same old tired advice.) 

 

 Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. 

 

At CTS Service Solutions, Adam puts his extensive knowledge into practice with customer experience consulting and customer service training that includes live workshops and virtual training. 

 

As the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adam lives in Orlando, FL with his wife Renee and his golden retriever Dalton. 

 

Website:: http://customersthatstick.com 

 

Facebook:: https://www.facebook.com/customersthatstick 

 

LinkedIn:: https://www.linkedin.com/in/adamtoporek 

 

 

Premium binge worthy content. Up or Out with Connie is reaching over 2.5m listeners per episode. And we’re not done  yet… 

We can be heard on…

·       C-Suite Network

·       iTunes

·       iHeartRadio

·       Stitcher

·       Multiple online networks, and

·       1,900 analog stations in 145 Countries.

Be sure to subscribe on iTunes, because you don’t want to miss any of the good stuff.

 

Let us know what you would like and need to hear on a future episode. We are here to mentor leaders who are ready to develop high-performance habits, achieve excellence and Be Unstoppable Together.

 

Register to be a guest at www.uporout.com

 

Book Connie to speak at your next event: UnstoppableSpeaker.LA

Are you an executive looking for a mentor to help you develop High-performance Habits and achieve excellence? Give Connie a call at 570.906.4395, she just may be what you’re looking for!

  

Now to get your copy of the Be Unstoppable Freedom journal, simply send an email to [email protected]. In the subject line include Be Unstoppable Freedom Journal.

 

I will send you to link where you can enter your information. I’ve ordered 2,000 books for you… my listeners. This journal retails for $97.00.  It’s yours for free, but I do ask that you help by paying for the shipping. That’s it, only pay for the shopping and I will send you and autographed copy.

 

It’s easy, send an email now to [email protected].