On this episode, Pat O’Donnell (YoungWilliams) has a conversation with Carol Beecher (Director, Alaska Child Support Services), Lee Bjerklie (North Dakota Assistant Director for Customer Service) and Michele Cristello (Director, Massachusetts Child Support Program). They talk about how their programs provide customer service, and how government agencies experience unique challenges. They discuss how different states are delivering customer service to their participants in a time of COVID. Listen as they share their responsibilities in their current positions, and their stories of what led them to the child support program.