This episode is brought to you by D365UG.

Sara Critchley joins Shawn Tabor to talk about customer service (after they finish talking about food).

Why is customer service important?

How has customer service in Dynamics 365 changed in recent years?

Where should you start?

The changing world of omnichannel.

Why can't Flow Joe get any balsamic vinegar kettle crisps in Canada?

Please join the conversation and tell us what you think. What have your best and worst customer service experiences been? Where do you start in a Dynamics 365 customer service deployment?

Follow Sarah Critchley:

Sarah on LinkedIn:

https://www.linkedin.com/in/sarahcritchley/

…and check out her blog at:

https://www.crmcat.co.uk/

…and her YouTube channel at:

https://www.youtube.com/channel/UCQ_qeQBj6-nQtALIWRBbqCQ