This episode is brought to you by D365UG. Sara Critchley joins Shawn Tabor to talk about customer service (after they finish talking about food). Why is customer service important? How has customer service in Dynamics 365 changed in recent years? Where should you start? The changing world of omnichannel. Why can't Flow Joe get any balsamic vinegar kettle crisps in Canada? Please join the conversation and tell us what you think. What have your best and worst customer service experiences been? Where do you start in a Dynamics 365 customer service deployment? Follow Sarah Critchley: Sarah on LinkedIn: https://www.linkedin.com/in/sarahcritchley/ …and check out her blog at: https://www.crmcat.co.uk/ …and her YouTube channel at: https://www.youtube.com/channel/UCQ_qeQBj6-nQtALIWRBbqCQ

Customer Service or Salad Cream with Sarah Critchley

CRM Audio is a network of podcasts about Dynamics 365, Dynamics CRM, personal productivity, and Power BI hosted by Microsoft Business Solutions MVP's Joel Lindstrom, George Doubinski, Shawn Tabor, Mark Smith, and Scott Sewell and productivity expert Matthew C. Anderson. We are the original CRM MVP Podcast.  Podcasts in the feed:

CRM Audio - a roundtable discussion of all things CRM, including what's new, best practices, and answers to your CRM questions and Power BI.

Power BI and More - Microsoft Business Solutions MVP Scott Sewell teaches you how to learn Power BI and effectively use it with Dynamics 365.

Prodcast - All about personal productivity. We get deep into productivity and cut through the hype around productivity tools, and tell you what's not productive.

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In this episode, George and Nick dive into Wave 2 2023 and what it's going to wash out for Power Pages. What's in store?   The integration of DocuSign  Bootstrap 5 and transition to it  The capabilities and future potential of the Power Pages Copilot Upcoming features for administration and governance  Enhanced collaboration features in the Power Pages Design Studio Introduction of managed environments New updates on user analytics  Credits Cover image by  Matt Ragland on  Unsplash References   Set up DocuSign integration | Microsoft Learn  Overview of Power Pages 2023 release wave 2 | Microsoft Learn  E-Signatures and Payments in Power Pages - ESPC Conference, 2023 (sharepointeurope.com)  Get in touch  voice@crm.audio Nick Hayduk @Engineered_Code George Doubinski @georgedude 

Back to School or What's New Wave 2 2023

What you hear in the opening is a sound clip titled "money count bills". Not sure about that, sounds more like soliders marching on gravel. Why did I pick that sound? Because it was available in the sound effect library I have already paid for. If I didn't have to pay for things, I would have definitely included Pink Floyd. Classic. Or Jerry McGuire saying "Show me the money". In this episode of Refresh the Cache Nick and I talk about how to take the nice customer's money using nothing but Power Pages. Credits Cover Image by Image by  Olya Adamovich from  Pixabay. References   Add a payment gateway to your event website (Dynamics 365 Marketing) | Microsoft Learn Bring data from anywhere with Dataverse virtual table and Power Automate cloud flow integration in Power Pages| Microsoft Power Page Configure Power Automate cloud flows in Power Pages (preview) | Microsoft Learn  Get in touch  voice@crm.audio Nick Hayduk @Engineered_Code George Doubinski @georgedude 

Payments in Power Pages or Show Me The Money

Everyone misplaces things from time to time. Keys, airpods, sunglasses, wallet; anger, confidence, sense of entitlement... JavaScript in Power Pages is no exception. I know there is script, I can see that annoying debugger keyword, I just have no idea where the fuck did it come from. In this episode of Refresh the Cache Nick and I discuss all the possible locations where script can be hidden in Power Pages while contemplating using Dropbox as a source control alternative. And remember - we never truly lose any material possessions. We only temporarily misplace them. Credits Cover Image by 2211438 from Pixabay.  References  Using Fiddler AutoResponder: https://learn.microsoft.com/power-apps/developer/model-driven-apps/streamline-javascript-development-fiddler-autoresponder Browser dev tools: https://learn.microsoft.com/microsoft-edge/devtools-guide-chromium/overview Engineered Code  Where’s That Dynamics 365 Portals Code? Part 1, 2, 3, and 4. Power Pages Tip #212 Stand alone JS File using Web Template Power Pages Tip #215 Web Template MIME Type    Get in touch  voice@crm.audio Nick Hayduk @Engineered_Code George Doubinski @georgedude 

The Hunt for Script October or Where TF Did You Put That Script

Raising kids is not an easy task. Nor it is cheap. If you need to talk to your bank about refinancing your mortgage to renovate the house according to the building permit you are yet to apply for and, in case your house is old and potentially has some led paint or asbestos, you would also be trying to keep the kids out of that very house as much as possible by enrolling them in the after-school classes THEN you are in pure luck. All your challenges can be solved by installing a trifecta of Power Pages scenario-based templates. In this episode of Refresh the Cache, Nick & I dive into the Power Pages templates; the good, the bad, and the ugly sides, what they are good for and where they shouldn’t be touched. We also answer some important questions such as are there any assets with the prefix "new_", is numbering your pages bad, and who gets a participation medal? To find out, as they say, listen ’till the end! Credits Cover image by  Christiana Mergan from  Pixabay. Get in touch  voice@crm.audio Nick Hayduk @Engineered_Code George Doubinski @georgedude 

Life As a Template

In the good old days (insert an old man yelling at the skies image) we didn't have release waves. Instead, every 2-3 years we had a tsunami. Since those days Microsoft has transformed releases into a pacifying surf ranch with persistent but not exactly heart stopping waves. Starting Wave 1, 2023 Power Pages now have a well-deserved their own break in the release plan. Of course, Nick and I couldn't resist dusting off our surf boards. But if you're not excited by Export to CSV feature, we have nothing to talk about. References  Power Pages release plan Content management in Power Apps portals, bork-bork style. Package/solution deployer XrmToolBox Portal Record Mover Alternatives to Bootstrap  Materialize Pure CSS Tailwind   Migrate to Bootstrap 5 

Customer Service or Salad Cream with Sarah Critchley

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