In this episode of The AIM Podcast, we explore effective strategies for preparing your eCommerce customer service team for the holiday surge, with a focus on Black Friday and Cyber Monday (BFCM). As eCommerce sales during BFCM exceeded $9 billion last year, providing exceptional customer service is crucial to standing out in a highly competitive landscape.

Our hosts uncover how to scale your customer service team, whether through hiring seasonal staff, outsourcing to specialized agencies, or leveraging AI tools like chatbots. We dive into managing staffing to avoid burnout, implementing comprehensive training techniques, and using technology to enhance customer interactions. You'll also learn how proactive communication can turn first-time holiday shoppers into loyal customers.

This episode is a must-listen for eCommerce brands looking to thrive during peak shopping seasons and beyond!

• Strategies for scaling your customer service team during BFCM
• Best practices for preventing staff burnout while maintaining high service quality
• How to use AI and data analytics to optimize customer service operations

Tune in to gain the insights and tools needed to elevate your customer service during the most critical shopping days of the year!

Credits:
Optimistic / Inspirational by Mixaund | ⁠⁠https://mixaund.bandcamp.com⁠⁠
Music promoted by ⁠⁠https://www.free-stock-music.com⁠

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