<a href="https://doncrawley.com">Don Crawley, Author</a>. 
 <a href="https://doncrawley.com/the-most-important-customer-service-skill-for-it-staffers/">Customer Service Product Knowledge</a>
In November of 2011, I uploaded a video to my YouTube channel titled The Four All-Star Traits of the Customer Service Masters, in which I described four characteristics I observed in people who were very good at supporting customers and end-users. Since then, I’ve worked with IT people, including help desk staff, at many different types […]
<a href="https://doncrawley.com/the-most-important-customer-service-skill-for-it-staffers/">Customer Service Product Knowledge</a> 
<a href="https://doncrawley.com/author/drcrawley/">Don Crawley</a>

Don Crawley, Author. Customer Service Product Knowledge In November of 2011, I uploaded a video to my YouTube channel titled The Four All-Star Traits of the Customer Service Masters, in which I described four characteristics I observed in people who were very good at supporting customers and end-users. Since then, I’ve worked with IT people, including help desk staff, at many different types […] Customer Service Product Knowledge Don Crawley

<a href="https://doncrawley.com" rel="noopener noreferrer">Don Crawley, Author</a>. 
 <a href="https://doncrawley.com/the-most-important-customer-service-skill-for-it-staffers/" rel="noopener noreferrer">Customer Service Product Knowledge</a>
In November of 2011, I uploaded a video to my YouTube channel titled&nbsp;The Four All-Star Traits of the Customer Service Masters, in which I described four characteristics I observed in people who were very good at supporting customers and end-users. Since then, I’ve worked with IT people, including help desk staff, at many different types […]
<a href="https://doncrawley.com/the-most-important-customer-service-skill-for-it-staffers/" rel="noopener noreferrer">Customer Service Product Knowledge</a> 
<a href="https://doncrawley.com/author/drcrawley/" rel="noopener noreferrer">Don Crawley</a>

Customer Service Product Knowledge

Helping IT pros and other technical staff master the art of customer service and communication

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Customer Service Product Knowledge

Customer Service Product Knowledge