This week, we're flipping the script a bit and diving into the often overlooked but totally crucial side of vinyl hunting: customer service. Whether it's that magical interaction with a knowledgeable clerk in a brick-and-mortar shop that leads you to hidden gems, or navigating the highs and lows of online buying – from lightning-fast shipping to those 'where's my record?' moments – Steve and Jim share stories, pet peeves, and tips from both sides of the counter. Plus, as always, we'll spin through our latest pickups.

Click here to hear the music we discuss on this episode's Spotify Playlist!

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