In August of this year (2016), I had the privilege of being a customer service speaker, speaking on compassionate and respectful service to the managed services gathering at ChannelCon 2016 in Hollywood, Florida. I recently received the audio recording of my talk, along with a wonderful introduction by Vince Tinnerello, CEO of Anchor Network Solutions. … Customer Service Speaker at CompTIA ChannelCon 2016 Read More »