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Customer Service Training 101 Audiobook by Renee Evenson
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Title: Customer Service Training 101
Subtitle: Quick and Easy Techniques That Get Great Results, Third Edition
Author: Renee Evenson
Narrator: Sandra Burr
Format: Unabridged
Length: 6 hrs and 40 mins
Language: English
Release date: 12-12-17
Publisher: Brilliance Audio
Genres: Business, Management
Publisher's Summary:
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:
Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
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By DOWNLOAD FULL AUDIOBOOKS FOR FREE ON HOTAUDIOBOOK.COMPlease open https://hotaudiobook.com ONLY on your standard browser Safari, Chrome, Microsoft or Firefox to download full audiobooks of your choice for free.
Title: Customer Service Training 101
Subtitle: Quick and Easy Techniques That Get Great Results, Third Edition
Author: Renee Evenson
Narrator: Sandra Burr
Format: Unabridged
Length: 6 hrs and 40 mins
Language: English
Release date: 12-12-17
Publisher: Brilliance Audio
Genres: Business, Management
Publisher's Summary:
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:
Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.