April is busy preparing for our Smoky Mountain Photographer Retreat, so Matt Gates joins Ron to co-host this week's podcast.

Ron and Matt talk with Brittney Rush and Walt Loyle, the customer service experts at Shore Shooters and Mountain Escape.  We'll talk about cancellation policies, preventing bad reviews BEFORE they happen, and much more.  If you're a wedding or portrait photographer, you can't afford to miss this great advice from our customer service team!