Did you know that there's a restaurant in America that specialises in delivering BAD customer service? It's quite the tourist attraction. Personally, Grace and Oliver couldn't see the appeal, so this week, they discussed all things customer service. Having worked in the industry for many a year, they both share wild stories from their own jobs. PSA - most of them involve... bodily functions.

Later they play another round of Articulate!. Can Oliver beat the ever-reigning Grace?