How to deliver 'wow' customer service by being 'w'illing to check for understanding -- on your part and on the customer's part.  From the blog Customer Experience Optimization: (3:31)

How to deliver 'wow' customer service by being 'w'illing to check for understanding -- on your part and on the customer's part. From the blog Customer Experience Optimization: (3:31)

Customer Service: 'Wow' Versus 'Ow'

ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz

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Customer Service: 'Wow' Versus 'Ow'

Customer Service: 'Wow' Versus 'Ow'