Monica Perez, Head of Customer Success at Notion, shares the four-year journey of building Notion's foundational CS team.

Customer Success at a product-led company is a completely different animal.

When Monica Perez was brought in to grow Notion's foundational customer success team, they were already at $40 million in revenue.

Today, Monica joins Alex to discuss what it was like to build a CS program on top of a strong PLG engine — including:

• how their customer onboarding is structured
• the relationship between sales and CS
• how they mature customer accounts over time
• how they measure the success of their CS programs