When a giant multinational conglomerate specializing in hardware and high tech enters the Saas business, things massively change. The center of all the change is the customer — new processes, touchpoints, and the need for an unified experience. David joins us to talk about how Cisco delivers customer success at scale, segmenting customers when the world is their audience, and how culture needs to be at the forefront of this change.

David Sakamoto is the Head of Customer Success for the Americas at Cisco.