Have you ever wondered what challenges customer success managers (CSMs) face, especially when companies focus solely on sales? In this episode, we dive into one of the biggest issues CSMs encounter – the early lack of focus on essential business fundamentals.In this episode, we’re joined by Parul Bhandari, an experienced customer success leader, who shares insights on how early oversights can lead to major challenges for CS teams down the line. About Parul Bhandari:Parul Bhandari is a sk...