Ben Heavens is the VP/Head of Customer Success at GlobalWebIndex, and having worked there since the inception of Customer Success, has really seen and enabled the team to grow and evolve alongside a rapidly growing business. Heading up both Customer Success and Support, Ben has a solid understanding of how both proactive and reactive best practice can make a user base successful. Coming from a diverse client-facing background (from world-leading telcos, software companies and start ups) and working with some of the world’s biggest and best known brands gives Ben a great edge in understanding and driving Customer Success in any environment or situation.