Shannon is Global Head of Customer Success for the Financial Times where she leads a team of 27 based out of London, New York, Hong Kong, Singapore, Tokyo and Manila.

She joined the FT in 2016 from Reed Business Information where she launched Customer Success within their HR strategy product and chaired RBI's data forum. Shannon has 10 years experience in customer success and sales roles and credits her success to an innate sense of curiosity - curiosity about how to make customers succeed, how teams are working (and could work!) and how products add value. When not taking things apart to see how they work she can be found spending time with her daughter, walking the dog and enjoying good South African wine.