Gain Grow Retain

Customer success delivering outcomes | Dave Duke, MetaCX

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Jay joins Dave Duke of MetaCX around how customer success teams can help deliver outcomes for customers:

  • Talk for a few minutes about how MetaCX helps align to outcome delivery for customer success teams
  • Data and analytics becomes a major point in this discussion to tie the strategy to outcomes
  • Collaboration with customers Is a major asset to a customer success team - there needs to be a transparency
  • Customer success plays like the go-to-market function more than we like to admit; they need to tie delivery to outcomes


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    This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/

    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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