Customer success is all about driving value. 

But that’s not limited to your customer success team. 

It’s company-wide. And your product better live up to what you sold it as.

Today’s guest is Chad Horenfeldt, Customer Success Coach at Kustomer. He has experience in a variety of customer-success-centered roles and came on to share the wisdom he’s gained over his impressive career.

In this episode, we discuss:

• What customer success is
• Why your product needs to live up to the hype
• Why leadership means a dedication to lifelong learning

For more info, check out customersuccessleader.com or send a message to [email protected].

To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.