CX Insights

Customer Success for Enterprise AI with Bethany Ayers

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Bethany Ayers is the Chief Revenue Officer and Chief Customer Officer at Peak. Bethany is helping Peak to further scale its growth by leading an expert customer success organization, dedicated to providing customers – which include established brands such as PepsiCo, ASOS and boohoo – with a great experience from the first touch through to ongoing delivery.

She has a successful track record helping high-growth SaaS businesses succeed with experience in GTM strategy, scaling sales organizations, partnerships, and fundraising.
Her expertise as a Notion Capital expert and as a member of the London Revenue Collective.
She regularly writes and speaks on topics including leadership, SaaS metrics, fundraising, and women in tech.

Here are some of the highlights from this episode:

• GTM & Customer Journey
• KPIs & Metrics
• Scaling Customer Success Team
• Customer Success
• Customer Retention

...more
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CX InsightsBy Abhijeet Khadilkar