CX Insights

"Customer Success if a mindset" with Lukas Martinak


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Lucas Martinak is the VP of customer success at Kentico software. Lukas is an innovative Customer Success professional who’s passionate about customer success, he believes that Customer Success is more than just a department. It's a mindset. It's a way of working. It's an approach to business.

Here are some of the highlights from this episode:

  • Evolution of customer success organization
  • Customer Journey
  • Customer Retention
  • Customer Health Score
  • Scaling Customer Success Team
  • ...more
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    CX InsightsBy Abhijeet Khadilkar