Veronica Dasovich is the Senior Director, Customer Success at Heap.   

Prior to Heap, she was Customer Success Leader at App Annie and Professional Services leader at IBM.  

Veronica has worked with hundreds of technology and data leaders in product, marketing, sales, and customer success, from small and medium businesses to Fortune 500 companies.  

She has a strong passion for building, growing, and nurturing relationships with customers, team, and peers.  

CX Insights is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game.  

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Here are some of the highlights from this episode:       

• Customer journey maps and articulating customer value      

• CSM playbooks definition      

• Driving CSM compensation, effectiveness and productivity