This episode focuses on global customer success (CS) leadership. We examine a variety of challenges that CS leaders need to address. We discuss the qualities it takes to be an amazing leader of CS and how you can grow customer success leadership talent.

This episode focuses on global customer success (CS) leadership. We examine a variety of challenges that CS leaders need to address. We discuss the qualities it takes to be an amazing leader of CS and how you can grow customer success leadership talent.

Customer Success Leadership

SaaS growth isn’t owned by a single team—it’s a cross-functional sport. Each week, hosts Jason Noble (London) and Jason Whitehead (U.S.) dig into what actually drives sustainable growth across product, pricing, onboarding &amp; adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality &amp; trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results—not just slideware.

Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.

Subscribe and explore more at breakthroughsaasgrowth.com.

Business

Entrepreneurship

Technology

Management

SaaS growth isn’t owned by a single team—it’s a cross-functional sport. Each week, hosts Jason Noble (London) and Jason Whitehead (U.S.) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results—not just slideware. Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways. Subscribe and explore more at breakthroughsaasgrowth.com.

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Customer Success Leadership

Customer Success Leadership