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In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a company dedicated to tackling the challenge of scaling personalized customer engagement.

Join us as Samuel delves into:

• The evolution of customer success from reactive support to proactive, data-driven strategies.
• How DataPlant synthesizes complex data to create hyper-personalized messaging.
• The critical importance of digital empathy in managing a growing number of customer accounts.
• Real-world examples of DataPlant's impact, including their work with Restaurant 365.
• Predictions for the future of customer success and the transformative role of AI.

Samuel's deep expertise and innovative perspective offer valuable insights and practical strategies for anyone involved in customer success. Don't miss this engaging episode that explores how DataPlant is changing the game and what the future holds for customer success.

HTTP://www.dataplant.com
https://www.ai4diversity.org/podcast/episode/1a1b4367/ai4diversity-meets-aura-or-ai4diversity-podcast-32

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