What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out <a href="http://www.joelonsoftware.com">Joel's blog</a> (http://www.joelonsoftware.com) I mention the <a href="http://www.irishguitarpod.com">Irish Guitar Podcast</a> (http://www.irishguitarpod.com)Daniel Szuc and I wrote <a href="http://www.theusabilitykit.com">The Usability Kit</a> (http://www.theusabilitykit.com).Duration: 23:10File size: 10.6MB

What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out Joel's blog (http://www.joelonsoftware.com) I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).Duration: 23:10File size: 10.6MB

What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out <a href="http://www.joelonsoftware.com" rel="noopener noreferrer">Joel's blog</a> (http://www.joelonsoftware.com) I mention the <a href="http://www.irishguitarpod.com" rel="noopener noreferrer">Irish Guitar Podcast</a> (http://www.irishguitarpod.com)Daniel Szuc and I wrote <a href="http://www.theusabilitykit.com" rel="noopener noreferrer">The Usability Kit</a> (http://www.theusabilitykit.com).Duration: 23:10File size: 10.6MB

Customer Support - an Interview with Joel Spolsky

A free-ranging set of discussions on matters of interest to people involved in user experience design, website design, and usability in general.

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Customer Support - an Interview with Joel Spolsky

Customer Support - an Interview with Joel Spolsky