Caroline Biesalski welcomes Chris Hood to "Inspired Choice Today," where they explore the concept of customer transformation and the pivotal role of technology. The discussion highlights the importance of value alignment and personalization in fostering meaningful customer relationships. Chris shares his insights on AI's impact on customer interaction, drawing from his extensive experience with global brands and Google. The conversation also touches on the future of AI and gaming in enhancing customer experience. The episode concludes with closing remarks and information on how listeners can connect with Chris Hood.

(0:00) Welcome and Introduction to Inspired Choice Today with Guest Chris Hood

(2:18) Defining Customer Transformation and Technology's Role

(5:32) Value Alignment and Personalization in Customer Relationships

(9:20) AI in Customer Interaction and Chris Hood's Insights

(12:37) Chris Hood’s Experience with Global Brands and Google

(16:57) The Future of AI and Gaming in Customer Experience

(19:35) Closing Remarks and Connecting with Chris Hood