Zak Zielezinski, the head of Insights & Innovation for Cisco's Customer & Partner Experience (CPX) joins the show to talk about his journey from start-up entrepreneur to Cisco, the different challenges faced doing so and how that experience and into knowledge of customers has helped transform the way Cisco listens to and learns from customers.

We also find out what his favorite job ever has been and what he does in his free time (if he ever had any)