
Got cable? Use Comcast? Tune in to hear VP of Customer Experience Assurance Dana Wilson reveal how to get not just the voice, but the look of the customer!
In this month’s poll we find out what our listeners value most in a coach. In the News we’ve got a nonprofit offering Lean Six Sigma training and although they’ve got “C4” in the title, they do not make dynamite. And we’ve got a question from an avid Just-In-Time Cafe Podcast listener about whether you can have any impact if you’re the only Black Belt in a company.




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Timeline

* 2:04 Survey Says



* 4:13 In the News

* Apply for the Fall 2018 Center For Nonprofit Resources (C4NPR) Lean Six Sigma Certification Program


* 5:57 Q&A;

* Can you have any impact if you’re the only Black Belt in the company?


* 10:42 Coupon Code

* Special coupon code for all of our awesome listeners: 20% discount on all of our online training!


* 11:45 Today’s Special

* Interview with Dana Wilson, Comcast VP of Customer Experience Assurance


* 33:12 This Just In

* OPEX Summer Business Transformation Leaders Summit 2018
* eBook: The Problem-Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey
* Webinar: Introduction to A3 Problem Solving




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Customers Are Talking and Comcast Is Listening, Featuring Dana Wilson

Lean Six Sigma tips, news and success stories.

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K-12

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Business

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Careers

Management & Marketing

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Beware the Advice Monster! That’s good coaching advice from this month’s guest—best-selling author Michael Bungay Stanier. Elisabeth interviews the king of wit and clarity, while sneaking a peek at his upcoming book, The Advice Trap. Tune in for some saucy pearls of wisdom!
For Survey Says, we’ll discover where our listeners focus their 5S efforts—their own desk?—the dreaded shared drive? We’ll find out. For Q&A; we’ll answer a learner’s question about how to handle a mentoring dilemma: If you’re coaching someone, and you know you can stop them from making a mistake, should you do it? And for The Printed Page, we reveal a few nuggets from Japan-Study-Trip Leader Katie Anderson’s forthcoming book. We got an advance copy of Katie’s manuscript, and it’s full of enlightening stories from her collaborator, Toyota Leader Isao Yoshino. We are chockfull of inside scoops right now. This is our final episode so sadly, this is a good-bye party, but it’s still a party so put something special in your mug and let’s hang out!




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Timeline

* 2:56 Survey Says



* 7:00 Q&A;

* “If you’re coaching someone, and you know you can stop them from making a mistake, should you do it?”
* Webinar: The Joy of Tidying Up With 5S & Lean Six Sigma
* 5S: An Easy Way to Eliminate Waste


* 13:15 The Printed Page

* Hansei Practice by Katie Anderson


* 17:03 Coupon Code

* Special coupon code for all of our awesome listeners: 20% discount on all of our online training!


* 18:48 Today’s Special

* Interview with Michael Bungay Stanier, Author of The Advice Trap


* 45:49 This Just In

* Product: Green Belt Training & Certification With Project Completion
* Webinar: How to Deploy Lean Six Sigma in Your Organization




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Avoid the Advice Trap and Become a Better Leader, Featuring Michael Bungay Stanier


Today’s guest is Joshua Beaudry, a philanthropic skateboarder who is unleashing robots for good! Automation is all the buzz these days, and we had the honor of speaking with someone at the forefront of the growing field. Joshua also heads Lipstick Skateboards, a non-profit with a mission of empowering youth of impoverished areas by providing better access to skateboarding.
We’ve also got the results of our latest poll. “Survey Says” we’ve got Fishbone trouble! For our “In the News” segment, Tracy will tell you all about her participation in a sustainable food event. And for Q&A;, we’ll address the question of why you cannot have more than one goal for a project. We’ve got a great episode for you here at the Cafe!




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Timeline

* 2:52 Survey Says



* 11:23 In the News

* WASTED: A Celebration of Sustainable Food


* 14:55 Q&A;

* “Why can’t I have more than one goal for my project?”


* 19:06 Coupon Code

* Special coupon code for all of our awesome listeners: 20% discount on all of our online training!


* 20:14 Today’s Special

* Interview with Joshua Beaudry, President & Automation Director at Lipstick Skateboards


* 36:30 This Just In

* Product: White Belt Training & Certification
* Wonder Women of Quality: Erika Westbay
* Webinar: How to Harness the Power of Visual Management




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Using RPA to Lean Out Admin Processes, Featuring Joshua Beaudry


In this episode, Tracy and Elisabeth dip into their incredible experiences in Nagoya and Tokyo in their interview with Laurie Fiorica and Hilary Hellman—two amazing leaders they met on Katie Anderson’s Japan Study Trip. Great takes on Continuous Improvement culture in Japan through the eyes of two Healthcare experts!
For our In the News segment, we’ll tell you about the upcoming conferences where you might run into the GoLeanSixSigma.com Team! For Q&A; we answer a listener’s question about whether you can break the rules when using time-honored Lean Six Sigma tools. Stay tuned to find out how to stay out of “Improvement Infraction Jail.” And for the Printed Page, Tracy and Elisabeth reflect on tips from the book, Accidental Instructional Designer. Part of everyone’s job in the Continuous Improvement world is to teach others, but there are secrets and tips to doing that effectively. Stay tuned for some highlights from Cammy Bean’s plainspoken (slightly sassy) book about how to deliver content in a way people actually learn from it. Open a bag of that Candy Corn and join us for a Pre-Halloween Episode!




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Timeline

* 3:24 In the News

* PMI Instant Impact 2019 Conference
* AME Chicago 2019 International Conference


* 7:04 Q&A;

* “Is it okay to change and adapt tools like 5S, 8 Wastes or PDCA?”


* 14:21 The Printed Page

* The Accidental Instructional Designer: Learning Design for the Digital Age by Cammy Bean
* Brain Rules by John Medina


* 21:24 Coupon Code

* Special coupon code for all of our awesome listeners: 20% discount on all of our online training!


* 22:30 Today’s Special

* Interview with Laurie Fiorica & Hilary Hellman


* 52:45 This Just In

* Product: Green Belt Training & Certification (with Project Completion)
* Product: 1-on-1 Project Coaching
* Webinar: Introduction to Process Management




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Surprising Discoveries About Japan's Continuous Improvement Culture, Featuring Laurie Fiorica and Hilary Hellman


Today’s guest is a school-teacher-turned-home-builder who has upended the way this country responds to disasters. As we anxiously tune into the advance of Hurricane Dorian, this interview provides key insights into how the Toyota Production System helped CEO and Author Liz McCartney shorten the timeframe from disaster to recovery.
We’ve also got the results of our latest poll. “Survey Says” there are some thriving organizational cultures out there. For our “In the News” segment, Tracy and Elisabeth will tell you all about their participation in the OPEX Business Transformation Leader’s Summit in San Diego where they met amazing leaders and sat in on inspirational presentations. And for Q&A;, we’ll address the question of whether a certain process improvement method has “flat-lined.” It’s September, so use your morning commute to go “back to school” with us here at the Cafe!




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Timeline

* 2:25 Survey Says



* 6:29 In the News

* Skateboards, Robots and “GovRebels” Dominate the OPEX Conference in San Diego 


* 15:13 Q&A;

* “Is Six Sigma dead?”


* 19:08 Coupon Code

* Special coupon code for all of our awesome listeners: 20% discount on all of our online training!


* 20:28 Today’s Special

* Interview with Liz McCartney, Co-founder & Chief Operating Officer at SBP
* Best Books to Buy: Getting Home by Liz McCartney and Zack Rosenburg 


* 55:34 This Just In

* Product: Lean Training & Certification
* Wonder Women of Quality: Hollie Jensen
* Webinar: How to Use a Fishbone Diagram (ENCORE!) 




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Disaster Recovery Made Easy With the Toyota Product System, Featuring Liz McCartney


Today at the Cafe we’ll give you great things to contemplate while you get in a few more days at the beach. Our featured guest is Ekta Vyas, the director of Human Resources for Stanford Children’s Health / Lucile Packard Children’s Hospital Stanford.
Tracy and Ekta discuss great tips for transforming Human Resources—and every organization has HR processes that need work. In the News, we’ll let you in on behind-the-scenes prep for our Women in Leadership discussion, “Advocating for Ourselves,” at the upcoming OPEX Conference. For Q&A; we’ll answer our own question, “What did we learn while participating in Katie Anderson and Karyn Ross’s Coaching Community?” And for our latest Book Review, we’ll give you highlights from the new book, Getting Home, by Liz McCartney and Zack Rosenburg of SBP (Saint Bernard Project). It’s an amazing journey of improving the way we recover from disasters—their work has impacted our entire country. Grab an Iced Mocha, put your earbuds in and hit “Play!”




Also Listen On:










Timeline

* 2:23 In the News

* Women Leaders in OPEX and Business Transformation Focus Day


* 5:42 Q&A;

* K2C2 Coaching Community


* 12:44 The Printed Page

* Getting Home by Liz McCartney and Zack Rosenburg


* 17:41 Coupon Code

* Special coupon code for all of our awesome listeners: 20% discount on all of our online training!


* 18:53 Today’s Special

* Interview with Ekta Vyas, Director of Human Resources for Lucille Packard Children’s Hospital in the Stanford University System


* 44:44 This Just In

* Project of the Month: How King County Treasury Reduced Taxpayer Late Fees by 62%, Featuring Ana Schoenecker & Laura Wilson
* Wonder Women of Quality: Katie Anderson
* Event: OPEX Summer Business Transformation Leaders Summit 2019
* Product: Go-Getter Membership




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Customers Are Talking and Comcast Is Listening, Featuring Dana Wilson

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