Customer Conversations

Customers before metrics with Churnbuster’s Kristen LaFrance

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We talked to Churnbuster’s Head of Growth Community about  and host of the Playing for Keeps podcast Kristen LaFrance about:

  • What SaaS companies from the world of DTC Ecommerce.
  • What retention based acquisition means and the impact making customers successful has on the business bottom line.
  • How deeply understanding customers leads enables companies to build more meaningful relationships with them.

    • Resources

    • The Playing for Keeps Podcast
    • Churnbuster
    • How to conduct an internal customer retention audit

      • Connect with Kristen on Twitter

      ...more
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      Customer ConversationsBy Sean Boyce and Stuart Balcombe
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