CUSTOMERS COMPLAIN BECAUSE THEY ARE LOYAL. So says Morry Morgan, co-founder of ClarkMorgan and author of ‘Selling Big to China‘. Those customers, says Morgan, who don’t complain are now using your competitors. It is for this reason that instead of saying “sorry” upon hearing a complaint, that service staff should be saying “thank you” – “Thank&hellip

CUSTOMERS COMPLAIN BECAUSE THEY ARE LOYAL. So says Morry Morgan, co-founder of ClarkMorgan and author of ‘Selling Big to China‘. Those customers, says Morgan, who don’t complain are now using your competitors. It is for this reason that instead of saying “sorry” upon hearing a complaint, that service staff should be saying “thank you” – “Thank&hellip

CUSTOMERS COMPLAIN BECAUSE THEY ARE LOYAL.&nbsp;So says Morry Morgan, co-founder of ClarkMorgan and author of ‘Selling Big to China‘. Those customers, says Morgan, who don’t complain are now using your competitors. It is for this reason that instead of saying “sorry” upon hearing a complaint, that service staff should be saying “thank you” – “Thank&amp;hellip

Customers Complain Because They Are Loyal – Morry Morgan

ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others.
ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific.
For more information on ClarkMorgan, go to http://www.clarkmorgan.com

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ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others. ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific. For more information on ClarkMorgan, go to http://www.clarkmorgan.com

ClarkMorgan Insights is a collection of short 3 to 7 minute videos with China and Asia-Pacific-based business leaders who discuss the intricacies of doing business within the region. Interviews are filmed on the streets, lane ways and boardrooms of the region's bustling cities, of Shanghai, Singapore, Sydney and others.
ClarkMorgan Insights are filmed by the team at ClarkMorgan Ltd, a corporate training company with offices in Australia and China. ClarkMorgan Ltd works with multinational companies who have operations across Asia-Pacific.
For more information on ClarkMorgan, go to http://www.clarkmorgan.com

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Customers Complain Because They Are Loyal – Morry Morgan

Customers Complain Because They Are Loyal – Morry Morgan