One thing I cannot stand is a scripted call. Move your agents and ambassadors away from scripts to encourage a genuine, caring experience.

In this episode I go over 4 helpful tips to use for quality experiences.

What success have you had in moving away from scripted calls? Let me know at [email protected]

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@qualitytheory

Twitter: @quality_theory

Instagram: @qualitytheory

Mentioned in this episode: @gitomer (Jeffery Gitomer)

@Hyken (Shep Hyken)