In this episode, Chip speaks with agency advisor Tim Kilroy about the challenges and strategies for running a small agency. Tim shares his extensive experience in digital marketing and agency coaching, highlighting the importance of flexibility and adaptability in leadership.

They discuss the notion of many agency owners being ‘accidental’ and the necessity of creative problem-solving and rigorous operational procedures in today’s tough economic and technological landscapes. The conversation emphasizes fostering a supportive and clear environment for agency teams, allowing for autonomy and decentralized decision-making to drive success. [read the transcript]

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