Join us and our guest Nicolette Wuring in a new episode from the CX Around The World series. She is from the Netherlands and is the author of Customer Advocacy, a must read for any CX professional.

From her earliest career as a flight attendant to her most recent position as the first Head of Customer Experience at Liberty Global in Amsterdam, Nicolette is a champion for the creation of safe and brave spaces for people on the front line to do the right thing.

In this first of two podcasts, Nicolette will explain why that is of such great importance.

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