In the second of this two-part series Gürol Kurt discusses the Central Europe based AlternaCX report on the 5 top trends that every CX Professional would be wise to pay close attention to in 2022.

Whether familiar or relatively new, each trend will play a key role this year in Central Europe and beyond.

1. Real time cx analytics
2. Problem solving matter more than ever
3. Omnichannel is not an option
4. Hyper personalization
5. The rise of Employee Experience

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